腾讯云的“数据丢失”事件 “硬盘故障”导致数据“全部丢失”

大数据时代,数据成为网络世界最重要的资产,云服务也应运而生。从国外云服务巨头亚马逊的AWS再到国内的阿里云、腾讯云、百度云、华为云等等的竞争者,云服务市场一时间已经成为了另一个风口。

作为云服务的底线,而数据安全一直是云服务最被看重的条件之一,但就在日前,一家名为“前沿数控”的创业公司,控诉腾讯云丢失其存放的数据且无法恢复,要求腾讯云赔偿1100余万人民币。腾讯云向该公司表达了歉意,并提出了“赔偿+补偿”的解决方案却与用户索赔相距甚远。

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“硬盘故障”导致数据“全部丢失”

8月6日,针对腾讯云用户“前沿数控”数据丢失一事,腾讯云官方给出回应,并对补偿措施进行说明。

据南方日报记者了解到,日前,新媒体创业公司“前沿数控技术新媒体”发文,称放在腾讯云服务器上的数据全部丢失,质疑腾讯云的安全性。此前在7月20日腾讯云的一次“硬盘故障”事故中,前沿数控称其在腾讯云平台上的数据“全部丢失”, 前沿数控表示,这些数据价值近千万元。为此,前沿数控基于自身评估就此次故障提出的赔偿要求为1101.6万元。

资料显示,前沿数控是一家从微信公众号起家的创业公司,2014年注册了微信公众号“前沿数控技术”,定位于数控、模具、机械行业,后转型为一站式平台,开发了网站、H5、小程序产品等。为应对流量迅速增加以及安全可靠的需求,前沿数控选择使用腾讯云服务器。

腾讯云回应称,前沿数控所遇情况是因受所在物理硬盘固件版本bug导致的静默错误(写入数据和读取出来的不一致)影响,文件系统元数据损坏。

腾讯云表示,经过分析,该硬盘静默错误是在极小概率下被触发。“我们随即对固件版本有bug的硬盘全部进行下线处理,确保相关隐患全部排除。”

随后,腾讯云向“前沿数控”接口人说明情况,表达歉意,并制定“赔偿+补偿”方案。腾讯云认为“前沿数控”在平台上产生的实际消耗共计3569元,将按照赔偿条款中的上限以现金形式全额返还这笔费用;同时,腾讯云承诺为“前沿数控”提供132900元现金或云资源的额外补偿。

数据“无价”,赔偿难以评估

据南方日报记者了解到,此前腾讯云对外声称,其平台拥有99.9999999%的数据可靠性,搭载了云硬盘提供三副本存储策略,换言之只要把数据放在腾讯云上,只有十亿分之一出现数据丢失的可能性。但是在本次“数据权全部丢失”的事故中,腾讯云标榜的“三个备份数据”竟然也全部丢失,这样业界对于腾讯云的“安全系数”不仅产生了怀疑。

资料显示,包括58同城、链家、中国银行等的各个领域的企业都是腾讯云的客户,而腾讯云更是标榜“80%直播平台都选用”,但是南方日报记者了解发现,投诉腾讯云出现“故障”的案例也并不少见。更有网友调侃指“十亿分之一的丢失机会也太容易遇上了”。

值得留意的是,在这次腾讯云的“数据丢失”事件中,关于赔偿金额的认定也成为了外界关注的焦点之一。根据腾讯方面的赔偿标准,则是用户在其平台上购买服务的支出的约37倍。“前沿数控”在回应腾讯云的赔偿方案时就表示“想了解赔偿是怎么评估出来的”。

在不少业内人士看来,数据的价值和购买云服务的价格之间,很难用一个公式可以简单计算出来,但是数据的价值,又很难用标准化来衡量。法律人士表示,这是一个合同纠纷,需要按合同约定来,需要界定违约方的违约责任。“除了祈求云服务平台能够提供更加安全的数据保障外,创业公司也应该有更加全面的数据保障措施。”而腾讯云在回应中提到,后续将针对云盘产品会额外实行定期强灾备措施,进一步保障用户数据的可靠性。